You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product(s). You will then be credited the full order amount, including shipping costs. If you keep one or more items from the order, you will only be refunded the costs of the rest of the order, not the shipping costs. If you exercise your right of withdrawal, the product must be returned to Cantastic with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, you can contact us via klantenservice@cantastic.nl. We will then refund the order amount due within 14 days of registering your return, provided the product has already been received back in good order. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this depreciation in value on to you. Therefore, please handle the product with care and ensure it is well-packaged when returning.
Do I have to pay for returning my product?
This depends on the nature of the complaint. If the product is not defective or broken and you only want to exchange it because you expected something else, the return costs are for your own account. We will refund the remaining costs of the product and the original shipping costs immediately upon receipt of the returned products. You can pack your product in its original packaging. Please ship your product in a sturdy, well-sealed box.
How can I return it?
You will receive a shipping label from us via email. Use the shipping label received in your email, print it out, and stick it on the box. Don't have a printer? Take the box to a DHL parcel point and pay for the shipping if necessary. All returns can be sent to Vogelplantsoen 155, 6951HX, Dieren, The Netherlands. You can also bring your products back to our warehouse.