Payment methods
Online you can pay using iDEAL | Wero, PayPal, Bancontact, Belfius Direct, KBC, Klarna (Pay Later), Apple Pay, and Credit Card. Payments are processed securely via the Mollie payment platform. You pay for your order in advance or upon collection at the warehouse. Payment at the door is not possible.
Check if the money has been debited. High traffic on our payment platform can sometimes cause a delay in processing. If you haven't received an order confirmation after 1 hour, the quickest way to get help is to contact klantenservice@cantastic.nl. We will then send you the confirmation.
Please also check your spam folder, as the order confirmation occasionally ends up there.
If no money was debited, the payment was unsuccessful. You can then place your order again. We do not process orders without a successful payment, so you don't have to worry about receiving two orders in the end.
As soon as we have processed your return, we will refund you within 5 working days. How quickly the money appears in your account depends on your payment method.
No, on our webshop you can only pay via Mollie. We do not accept cash payments at the door or at the post office.
Once we have shipped your order, we always send the invoice via email as an attachment to your shipping confirmation. If you have just placed the order, please wait until it has been shipped. You will then receive the invoice in the shipping confirmation email.
Yes. When you place an order, the amount is reserved on your credit card. The actual debit is only made after delivery, allowing you to pay after the fact. At Cantastic, you can also pay using Klarna (Pay Later).
This depends on the nature of the complaint. If the product is not defective or broken, and you only want to exchange it because you expected something else, the return costs are for your own account. We will refund the remaining costs of the product and the original shipping costs immediately upon receipt of the returned items. You can pack your product in its original packaging. Please ship your product in a sturdy, well-sealed box.
Use the shipping label received in your email, print it out, and stick it on the box. Don't have a printer? Take the box to a DHL parcel point and pay for the shipping. All returns can be sent to Vogelplantsoen 155, 6951HX, Dieren, The Netherlands. You can also bring your products back to our warehouse.
Yes. As soon as you start the checkout process, you enter a secure internet environment. This ensures others do not have the chance to intercept your data. Your transaction details are sent encrypted via an SSL connection. You can recognize a secure SSL connection by the padlock icon in your browser.